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Privacy Policy

This privacy policy sets out when and why UK Gold Bullion collect personal information about users who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep this data secure.

UK Gold Bullion is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

UK Gold Bullion may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

Any questions regarding this Policy and our privacy practices please email sales@ukgoldbullion.co.uk or by writing to IGSB, 23-24 The Crescent, Monkstown, Co. Dublin, A94 W7W4, Republic of Ireland. Alternatively, you can telephone +44 203 600 7067. 

What we collect

The personal information we collect might include your name, address, email address, IP address, ID verification details, information regarding what pages are accessed and when, details of any purchases you have made with us and information you have provided when contacting us with enquiries. If you make a purchase of a product(s) from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

  • process orders that you have submitted;
  • internal record keeping;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • notify you of changes to our services;
  • We may use the information to improve our products and services;
  • We may periodically send promotional emails about new products, special offers or other information which you have requested that may be of interest to you using the email address which you have provided;
  • From time to time, we may send you communications which you have agreed to for us to use your information to contact you for market research purposes. Depending on the contact method you have selected we may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations for example under the Criminal Justice (Money Laundering and Terrorist Financing) Acts 2010 and 2013, Section 55 (4) "The document and others records shall be retained by the designated person, at an office or other premises in the State, for a period of not less than 5 years". We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to notify you of new products and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond UK Gold Bullion for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with third party product providers to bring you a range of quality and reliable products and services (e.g. EPM Trading). When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

When you are using our secure online pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place a suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the latest Gold and Silver market news and our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: sales@ukgoldbullion.co.uk or telephone on +44 203 600 7067.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: sales@ukgoldbullion.co.uk, or write to us at: IGSB, 23-24 The Crescent, Monkstown, Co. Dublin, A94 W7W4, Republic of Ireland. Alternatively, you can telephone +44 203 600 7067.

You have the right to ask for a copy of the information UK Gold Bullion hold about you (we may charge 10 GBP for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to our customer needs. The data will be removed from the system once it has been used for statistical analysis purposes. 

Overall, cookies helps to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies however, you can manually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.